61 lakh railway complaints in two years; train grievances rise 18 per cent while station complaints fall 21 per cent

BHOPAL: More than 61.05 lakh complaints pertaining to trains and railway stations were made to the Railways over the past two years. While security, electrical equipment, and cleanliness in trains emerged as major concerns for rail travellers, there was a notable improvement in the crucial area of train punctuality.

A detailed reply by the Railways to an RTI application filed by Madhya Pradesh-based RTI activist Chandra Shekhar Gaur revealed that over 61.05 lakh complaints related to trains and railway stations were received during the two-year period.