{"id":658033,"date":"2026-01-27T10:57:36","date_gmt":"2026-01-27T05:27:36","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=658033"},"modified":"2026-01-27T10:57:36","modified_gmt":"2026-01-27T05:27:36","slug":"indigo-air-india-losses-show-what-happens-when-airlines-ignore-customers","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/indigo-air-india-losses-show-what-happens-when-airlines-ignore-customers\/","title":{"rendered":"IndiGo, Air India losses show what happens when airlines ignore customers"},"content":{"rendered":"<p>Air India\u2019s projected $1.6 billion loss and IndiGo\u2019s 78% profit plunge prove what management research has documented for decades: what\u2019s good for customers is good for business. In this case, hurt the customer and maim yourself.<\/p>\n<p>India\u2019s two big airlines appear to have forgotten this.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Air India\u2019s projected $1.6 billion loss and IndiGo\u2019s 78% profit plunge prove what management research has documented for decades: what\u2019s good for customers is good for business. In this case, hurt the customer and maim yourself. India\u2019s two big airlines appear to have forgotten this.<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[188,139,130],"tags":[],"class_list":["post-658033","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-live-mint","category-live-mint","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/658033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=658033"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/658033\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=658033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=658033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=658033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}