{"id":655988,"date":"2025-12-09T11:10:53","date_gmt":"2025-12-09T05:40:53","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=655988"},"modified":"2025-12-09T11:11:09","modified_gmt":"2025-12-09T05:41:09","slug":"air-india-official-sends-unity-message-amid-indigo-crisis-rivals-in-business-but-partners-in-global-connectivity","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/air-india-official-sends-unity-message-amid-indigo-crisis-rivals-in-business-but-partners-in-global-connectivity\/","title":{"rendered":"Air India official sends unity message amid IndiGo crisis: \u2018Rivals in business, but partners in global connectivity\u2019"},"content":{"rendered":"<p>As IndiGo reels from major operational disruptions, Air India\u2019s Head of Global Airport Operations, Jayaraj Shanmugam, has issued a public call for \u201crestraint and professionalism\u201d among airlines \u2014 a plea particularly resonant amid IndiGo\u2019s ongoing collapse of services.<\/p>\n<p>In a post shared on LinkedIn, Jayaraj said he had sent a note to Air India\u2019s airport team leaders about what it truly means to be an \u201caviation professional.\u201d He explained that while \u201csystems falter, weather disrupts, and occasionally, an airline experiences a public service meltdown \u2014 cascading delays, IT outages or communication breakdowns\u201d which impact passengers, the correct response is not to criticise or mock a competitor\u2019s misfortune. Instead, the focus should be on empathy, support and self\u2011reflection.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As IndiGo reels from major operational disruptions, Air India\u2019s Head of Global Airport Operations, Jayaraj Shanmugam, has issued a public call for \u201crestraint and professionalism\u201d among airlines \u2014 a plea particularly resonant amid IndiGo\u2019s ongoing collapse of services. In a post shared on LinkedIn, Jayaraj said he had sent a note to Air India\u2019s airport team leaders about what it truly means to be an \u201caviation professional.\u201d He explained that while \u201csystems falter, weather disrupts, and occasionally, an airline experiences a public service meltdown \u2014 cascading delays, IT outages or communication breakdowns\u201d which impact passengers, the correct response is not [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[188,139,130],"tags":[],"class_list":["post-655988","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-live-mint","category-live-mint","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/655988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=655988"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/655988\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=655988"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=655988"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=655988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}