{"id":645243,"date":"2025-09-08T09:18:34","date_gmt":"2025-09-08T03:48:34","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=645243"},"modified":"2025-09-08T09:48:05","modified_gmt":"2025-09-08T04:18:05","slug":"flight-incident-rate-entirely-normal-net-promoter-score-hits-record-high-air-india-ceo","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/flight-incident-rate-entirely-normal-net-promoter-score-hits-record-high-air-india-ceo\/","title":{"rendered":"Flight incident rate &#8216;entirely normal&#8217;, Net Promoter Score hits record high: Air India CEO"},"content":{"rendered":"<p>Air India CEO Campbell Wilson on Sunday drew attention to the airline&#8217;s operations in recent days, stressing that the rate of flight incidents remains in line with the carrier&#8217;s scale, even as performance indicators such as on-time performance and customer satisfaction have reached record levels.<\/p>\n<p>&#8220;Over the past few months, our operations have garnered significant attention, both internally and externally,&#8221; Wilson said in a mail to its employees.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Air India CEO Campbell Wilson on Sunday drew attention to the airline&#8217;s operations in recent days, stressing that the rate of flight incidents remains in line with the carrier&#8217;s scale, even as performance indicators such as on-time performance and customer satisfaction have reached record levels. &#8220;Over the past few months, our operations have garnered significant attention, both internally and externally,&#8221; Wilson said in a mail to its employees.<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[192,130,136],"tags":[],"class_list":["post-645243","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/645243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=645243"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/645243\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=645243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=645243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=645243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}