{"id":635443,"date":"2024-02-20T09:49:08","date_gmt":"2024-02-20T04:19:08","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=635443"},"modified":"2024-02-20T11:09:54","modified_gmt":"2024-02-20T05:39:54","slug":"explained-why-air-canada-had-to-refund-a-customer-misled-by-a-chatbot","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/explained-why-air-canada-had-to-refund-a-customer-misled-by-a-chatbot\/","title":{"rendered":"Explained: Why Air Canada had to refund a customer misled by a chatbot"},"content":{"rendered":"<p>Air Canada found itself embroiled in controversy after a grieving passenger, Jake Moffatt, sought a partial refund due to misinformation regarding bereavement travel policies provided by the airline&#8217;s chatbot in late 2022. Canada&#8217;s Civil Resolution Tribunal ruled in Moffat&#8217;s favour on February 14, ordering the airlines to provide a partial refund to Moffat. Here is everything you need to know about the incident and the final verdict. <\/p>\n<p>What is a bereavement policy? <\/p>\n<p>Many airlines in the United States and Canada offer &#8220;flexibility&#8221; on airfares in case of unexpected emergencies.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Air Canada found itself embroiled in controversy after a grieving passenger, Jake Moffatt, sought a partial refund due to misinformation regarding bereavement travel policies provided by the airline&#8217;s chatbot in late 2022. Canada&#8217;s Civil Resolution Tribunal ruled in Moffat&#8217;s favour on February 14, ordering the airlines to provide a partial refund to Moffat. Here is everything you need to know about the incident and the final verdict. What is a bereavement policy? Many airlines in the United States and Canada offer &#8220;flexibility&#8221; on airfares in case of unexpected emergencies.<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[135,167,130],"tags":[],"class_list":["post-635443","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-civil-aviation-business-standard-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/635443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=635443"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/635443\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=635443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=635443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=635443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}