{"id":620123,"date":"2023-11-29T11:18:21","date_gmt":"2023-11-29T05:48:21","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=620123"},"modified":"2023-11-29T12:50:42","modified_gmt":"2023-11-29T07:20:42","slug":"indigo-launches-ai-chatbot-for-ticketing-services-to-reduce-agents-workload","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/indigo-launches-ai-chatbot-for-ticketing-services-to-reduce-agents-workload\/","title":{"rendered":"IndiGo launches AI chatbot for ticketing services to &#8216;reduce&#8217; agents&#8217; workload"},"content":{"rendered":"<p>New Delhi: IndiGo on Monday said it has started using an AI chatbot that is helping in reducing customer service agents&#8217; workload and making booking process more simple with the use of natural language conversations.<\/p>\n<p>&#8220;The AI bot boasts an impressive 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions with ease,&#8221; the airline said.<\/p>\n<p>In a release, the carrier also said its data scientists did research on Generative Pre-trained Transformers (GPT) and programmed the bot using extensive prompt engineering to mimic human behaviour, respond to emotions and even infuse humour into interactions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi: IndiGo on Monday said it has started using an AI chatbot that is helping in reducing customer service agents&#8217; workload and making booking process more simple with the use of natural language conversations. &#8220;The AI bot boasts an impressive 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions with ease,&#8221; the airline said. In a release, the carrier also said its data scientists did research on Generative Pre-trained Transformers (GPT) and programmed the bot using extensive prompt engineering to mimic human behaviour, respond to emotions and even infuse humour into interactions.<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[176,146,130],"tags":[],"class_list":["post-620123","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-deccan-herald-newspapers","category-deccan-herald-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/620123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=620123"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/620123\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=620123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=620123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=620123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}