{"id":619718,"date":"2023-11-28T10:45:07","date_gmt":"2023-11-28T05:15:07","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=619718"},"modified":"2023-11-28T11:29:29","modified_gmt":"2023-11-28T05:59:29","slug":"indigo-launches-ai-chatbot-for-ticket-booking-customer-queries","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/indigo-launches-ai-chatbot-for-ticket-booking-customer-queries\/","title":{"rendered":"IndiGo launches AI chatbot for ticket booking, customer queries"},"content":{"rendered":"<p>Airline major IndiGo on Monday launched an artificial intelligence (AI)-based chatbot, 6Eskai, powered by GPT-4 technology. The chatbot is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts and performing web check-ins. <\/p>\n<p>IndiGo\u2019s chatbot comes days after Air India said it has successfully deployed its generative AI-based chatbot, Maharaja, to assist passengers. <\/p>\n<p>According to IndiGo, the chatbot is developed entirely in-house by its digital team, in close collaboration with Microsoft. The chatbot addresses customer queries in 10 different languages and offers a first-of-a kind platform for booking tickets across the entire network.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Airline major IndiGo on Monday launched an artificial intelligence (AI)-based chatbot, 6Eskai, powered by GPT-4 technology. The chatbot is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts and performing web check-ins. IndiGo\u2019s chatbot comes days after Air India said it has successfully deployed its generative AI-based chatbot, Maharaja, to assist passengers. According to IndiGo, the chatbot is developed entirely in-house by its digital team, in close collaboration with Microsoft. The chatbot addresses customer queries in 10 different languages and offers a first-of-a kind platform for booking tickets across the entire network.<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[196,130,138],"tags":[],"class_list":["post-619718","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/619718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=619718"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/619718\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=619718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=619718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=619718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}