{"id":619673,"date":"2023-11-28T10:08:10","date_gmt":"2023-11-28T04:38:10","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=619673"},"modified":"2023-11-28T10:58:08","modified_gmt":"2023-11-28T05:28:08","slug":"after-air-india-indigo-launches-ai-powered-chat-assistant-for-customers","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/after-air-india-indigo-launches-ai-powered-chat-assistant-for-customers\/","title":{"rendered":"After Air India, IndiGo launches AI-powered chat assistant for customers"},"content":{"rendered":"<p>IndiGo on Monday said it has launched an Artificial Intelligence (AI)-powered chat assistant &#8220;6Eskai&#8221; to address customer queries in 10 different languages. <\/p>\n<p>India&#8217;s largest airline has followed the footsteps of Air India, which launched its AI-powered chat assistant &#8220;Maharaja&#8221; on November 10.<br \/>\nWhile Maharaja is powered by Microsoft&#8217;s Azure OpenAI service, 6Eskai is powered by Microsoft&#8217;s GPT-4 technology. <\/p>\n<p>6Eskai is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts, booking addons, performing web check-ins, helping in seat selection, planning trips, answering FAQs (frequently asked questions), and connecting customers with an agent, IndiGo noted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IndiGo on Monday said it has launched an Artificial Intelligence (AI)-powered chat assistant &#8220;6Eskai&#8221; to address customer queries in 10 different languages. India&#8217;s largest airline has followed the footsteps of Air India, which launched its AI-powered chat assistant &#8220;Maharaja&#8221; on November 10. While Maharaja is powered by Microsoft&#8217;s Azure OpenAI service, 6Eskai is powered by Microsoft&#8217;s GPT-4 technology. 6Eskai is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts, booking addons, performing web check-ins, helping in seat selection, planning trips, answering FAQs (frequently asked questions), and connecting customers with an agent, IndiGo noted.<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[135,167,130],"tags":[],"class_list":["post-619673","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-civil-aviation-business-standard-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/619673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=619673"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/619673\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=619673"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=619673"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=619673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}