{"id":616918,"date":"2023-11-13T11:32:33","date_gmt":"2023-11-13T06:02:33","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=616918"},"modified":"2023-11-13T11:32:33","modified_gmt":"2023-11-13T06:02:33","slug":"air-indias-virtual-agent-maharaja-starts-using-ai-to-answer-flyer-queries-in-four-languages","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/air-indias-virtual-agent-maharaja-starts-using-ai-to-answer-flyer-queries-in-four-languages\/","title":{"rendered":"Air India\u2019s virtual agent &#8216;Maharaja&#8217; starts using AI to answer flyer queries in four languages"},"content":{"rendered":"<p>NEW DELHI: Air India on Friday said it has become the world\u2019s first airline to have successfully deployed a generative AI virtual agent \u2014 called &#8216;Maharaja&#8217; \u2014 powered by Azure OpenAI service. This Maharajahas answered over 5 lakh customer queries since its pilot launch in March 2023, and currently manages over 6,000 queries a day in Hindi, English, French and German.<\/p>\n<p>&#8216;Maharaja&#8217; manages an extensive spectrum of customer queries across 1,300 areas like flight status, baggage allowances, packing restrictions, check-in, frequent flyer awards, airport lounge access, flight changes and refunds.<\/p>\n<p>AI says using ChatGPT to analyse even some complex questions has allowed this new customer service channel to progressively learn and improve, becoming more attuned to natural language.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NEW DELHI: Air India on Friday said it has become the world\u2019s first airline to have successfully deployed a generative AI virtual agent \u2014 called &#8216;Maharaja&#8217; \u2014 powered by Azure OpenAI service. This Maharajahas answered over 5 lakh customer queries since its pilot launch in March 2023, and currently manages over 6,000 queries a day in Hindi, English, French and German. &#8216;Maharaja&#8217; manages an extensive spectrum of customer queries across 1,300 areas like flight status, baggage allowances, packing restrictions, check-in, frequent flyer awards, airport lounge access, flight changes and refunds. AI says using ChatGPT to analyse even some complex questions [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[220,130,137],"tags":[],"class_list":["post-616918","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-times-of-india","category-newspapers","category-the-times-of-india"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/616918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=616918"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/616918\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=616918"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=616918"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=616918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}