{"id":616808,"date":"2023-11-13T10:41:58","date_gmt":"2023-11-13T05:11:58","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=616808"},"modified":"2023-11-13T10:41:58","modified_gmt":"2023-11-13T05:11:58","slug":"air-india-becomes-worlds-first-airline-to-adopt-ai-virtual-agent-maharaja","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/air-india-becomes-worlds-first-airline-to-adopt-ai-virtual-agent-maharaja\/","title":{"rendered":"Air India becomes world&#8217;s first airline to adopt AI virtual agent &#8216;Maharaja&#8217;"},"content":{"rendered":"<p>Domestic service Air India became the world\u2019s first airline to successfully deploy a generative AI virtual agent called \u2018Maharaja\u2019. The Tata Sons-owned airline company launched a pilot of this AI-based agent in March 2023. The AI-based agent can answer 6,000 queries in four languages in a day.<\/p>\n<p>Air India\u2019s Maharaja AI agent, which is powered by Azure OpenAI service has already answered more than half a million customer queries since its pilot launch. This agent is trained to answer customer queries across 1,300 topics. This includes flight status, baggage allowances, flight changes, refunds, check-in, frequent flyer awards, airport lounge access, packing restrictions and more.<\/p>\n<p>Air India\u2019s Maharaja currently supports four languages \u2014 Hindi, English, French, and German. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Domestic service Air India became the world\u2019s first airline to successfully deploy a generative AI virtual agent called \u2018Maharaja\u2019. The Tata Sons-owned airline company launched a pilot of this AI-based agent in March 2023. The AI-based agent can answer 6,000 queries in four languages in a day. Air India\u2019s Maharaja AI agent, which is powered by Azure OpenAI service has already answered more than half a million customer queries since its pilot launch. This agent is trained to answer customer queries across 1,300 topics. This includes flight status, baggage allowances, flight changes, refunds, check-in, frequent flyer awards, airport lounge access, [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[220,130,137],"tags":[],"class_list":["post-616808","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-times-of-india","category-newspapers","category-the-times-of-india"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/616808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=616808"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/616808\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=616808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=616808"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=616808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}