{"id":562539,"date":"2023-03-15T09:24:26","date_gmt":"2023-03-15T03:54:26","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=562539"},"modified":"2023-03-15T10:43:18","modified_gmt":"2023-03-15T05:13:18","slug":"air-india-collaborates-with-salesforce-to-improve-customer-services","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/air-india-collaborates-with-salesforce-to-improve-customer-services\/","title":{"rendered":"Air India collaborates with Salesforce to improve customer services"},"content":{"rendered":"<p>Tata Group-owned Air India on Tuesday said it has collaborated with Salesforce to provide improved customer services.<\/p>\n<p>&#8220;By working with Salesforce, Air India&#8217;s customer-facing staff across all touchpoints will be empowered with a unified data platform for its customers and AI-assisted tools to excel in every customer interaction,&#8221; the airline said in a release.<\/p>\n<p>With the collaboration, the carrier will optimise the customer experience across all key touchpoints &#8212; online, on the ground and in the air.<\/p>\n<p>&#8220;The technology being deployed from Salesforce will allow Air India to track customer interactions across its contact centre, mobile, web, chatbot, email, social media and other channels to provide a single source-of-truth of customer asks as well as challenges.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tata Group-owned Air India on Tuesday said it has collaborated with Salesforce to provide improved customer services. &#8220;By working with Salesforce, Air India&#8217;s customer-facing staff across all touchpoints will be empowered with a unified data platform for its customers and AI-assisted tools to excel in every customer interaction,&#8221; the airline said in a release. With the collaboration, the carrier will optimise the customer experience across all key touchpoints &#8212; online, on the ground and in the air. &#8220;The technology being deployed from Salesforce will allow Air India to track customer interactions across its contact centre, mobile, web, chatbot, email, social [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[135,167,130],"tags":[],"class_list":["post-562539","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-civil-aviation-business-standard-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/562539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=562539"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/562539\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=562539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=562539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=562539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}