NEW DELHI: A change of ownership from government to the Tatas may finally see Air India \u2014 and its passengers \u2014 reap the benefits of joining the world\u2019s largest airline grouping, Star Alliance. While the Maharaja was accepted for membership in 2007, it could join after completing the required system integration with other members in 2014. But a poor onboard experience and punctuality meant the state-owned airline could not make the most in terms of getting more passengers \u2014 and increased revenues \u2014 on routes served by it as an alliance member. The Tatas clearly want to change that.
\n\u201cWe have spoken (with the Tatas) about the change of ownership. We are in conversation on how Star Alliance can bring back the value to AI. As new owners, they want to understand how they can be better players within the alliance. We are sharing with them experiences from the alliance,\u201d Star Alliance chief executive Jeffrey Goh told TOI from Singapore.
\nStar Alliance had worked closely with AI on a customer service improvement plan in 2015. \u201cThere is a still lot that can still be learned from that.<\/p>\n","protected":false},"excerpt":{"rendered":"
NEW DELHI: A change of ownership from government to the Tatas may finally see Air India \u2014 and its passengers \u2014 reap the benefits of joining the world\u2019s largest airline grouping, Star Alliance. While the Maharaja was accepted for membership in 2007, it could join after completing the required system integration with other members in 2014. But a poor onboard experience and punctuality meant the state-owned airline could not make the most in terms of getting more passengers \u2014 and increased revenues \u2014 on routes served by it as an alliance member. The Tatas clearly want to change that. \u201cWe […]<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[220,130,137],"tags":[],"class_list":["post-488339","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-times-of-india","category-newspapers","category-the-times-of-india"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/488339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=488339"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/488339\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=488339"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=488339"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=488339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}