{"id":468770,"date":"2022-02-17T10:32:02","date_gmt":"2022-02-17T05:02:02","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=468770"},"modified":"2022-02-17T10:32:02","modified_gmt":"2022-02-17T05:02:02","slug":"didnt-live-up-to-customers-expectations-addressing-some-gaps-on-war-footing-vistara-ceo-vinod-kannan","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/didnt-live-up-to-customers-expectations-addressing-some-gaps-on-war-footing-vistara-ceo-vinod-kannan\/","title":{"rendered":"Didn&#8217;t live up to customers&#8217; expectations; addressing some gaps on war footing: Vistara CEO Vinod Kannan"},"content":{"rendered":"<p>Admitting that Vistara fell short of customers&#8217; expectations in the last few months, its Chief Executive Officer Vinod Kannan has said the airline is addressing some of the gaps on a war footing while many changes and enhancements are in the offing.<\/p>\n<p>Kannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel plans and the frustration over a long wait to reach out to the airline&#8217;s call centre.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Admitting that Vistara fell short of customers&#8217; expectations in the last few months, its Chief Executive Officer Vinod Kannan has said the airline is addressing some of the gaps on a war footing while many changes and enhancements are in the offing. Kannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel plans and the frustration over a long wait to reach out to the airline&#8217;s call centre.<\/p>\n","protected":false},"author":39,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[192,130,136],"tags":[],"class_list":["post-468770","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/468770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=468770"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/468770\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=468770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=468770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=468770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}