{"id":468652,"date":"2022-02-17T08:09:37","date_gmt":"2022-02-17T02:39:37","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=468652"},"modified":"2022-02-17T08:39:09","modified_gmt":"2022-02-17T03:09:09","slug":"didnt-fulfil-expectations-addressing-gaps-on-war-footing-vistara-ceo","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/didnt-fulfil-expectations-addressing-gaps-on-war-footing-vistara-ceo\/","title":{"rendered":"Didn&#8217;t fulfil expectations; addressing gaps on war footing: Vistara CEO"},"content":{"rendered":"<p>Admitting that Vistara fell short of customers&#8217; expectations in the last few months, its Chief Executive Officer Vinod Kannan has said the airline is addressing some of the gaps on a war footing while many changes and enhancements are in the offing.<\/p>\n<p>Kannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel plans and the frustration over a long wait to reach out to the airline&#8217;s call centre.<\/p>\n<p>We have always wanted to make flying an experience that is not transactional, but a joyous and memorable &#8216;new feeling.&#8217; However, I admit that we fell short on this commitment in the last few months and did not live up to your expectations, Kannan said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Admitting that Vistara fell short of customers&#8217; expectations in the last few months, its Chief Executive Officer Vinod Kannan has said the airline is addressing some of the gaps on a war footing while many changes and enhancements are in the offing. Kannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel plans and the frustration over a long wait to reach out to the airline&#8217;s call centre. We have always wanted to make flying an experience that is not transactional, but a joyous and memorable &#8216;new feeling.&#8217; [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[135,167,130],"tags":[],"class_list":["post-468652","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-civil-aviation-business-standard-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/468652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=468652"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/468652\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=468652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=468652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=468652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}