{"id":462461,"date":"2022-01-18T11:51:56","date_gmt":"2022-01-18T06:21:56","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=462461"},"modified":"2022-01-18T13:10:17","modified_gmt":"2022-01-18T07:40:17","slug":"air-india-wakes-up-to-pass-the-buck-over-lack-of-communication-on-cancellations","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/air-india-wakes-up-to-pass-the-buck-over-lack-of-communication-on-cancellations\/","title":{"rendered":"Air India wakes up to \u2018pass the buck\u2019 over lack of communication on cancellations"},"content":{"rendered":"<p>Air India on Monday asked its sales agents to provide contact details of passengers while booking tickets and acknowledged \u201cseveral\u201d complaints about lack of communication on changes in schedule or cancellation of flights.  <\/p>\n<p>Travel agents said it was a tactic to suggest that gaffes were a result of not having contact details of passengers. <\/p>\n<p>Air India said in a note sent to sales and travel agents on Monday: \u201cThere are several communications received from passengers wherein schedule change information has not been passed on to passengers which results in enormous inconvenience to passengers especially during fog season.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Air India on Monday asked its sales agents to provide contact details of passengers while booking tickets and acknowledged \u201cseveral\u201d complaints about lack of communication on changes in schedule or cancellation of flights. Travel agents said it was a tactic to suggest that gaffes were a result of not having contact details of passengers. Air India said in a note sent to sales and travel agents on Monday: \u201cThere are several communications received from passengers wherein schedule change information has not been passed on to passengers which results in enormous inconvenience to passengers especially during fog season.<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[216,130,148],"tags":[],"class_list":["post-462461","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-telegraph","category-newspapers","category-the-telegraph"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/462461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=462461"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/462461\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=462461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=462461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=462461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}