{"id":436402,"date":"2021-09-16T11:30:32","date_gmt":"2021-09-16T06:00:32","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=436402"},"modified":"2021-09-16T13:32:39","modified_gmt":"2021-09-16T08:02:39","slug":"mumbai-tata-power-launches-mobile-gis-assisted-system-for-restoration-and-care-for-its-customers","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/mumbai-tata-power-launches-mobile-gis-assisted-system-for-restoration-and-care-for-its-customers\/","title":{"rendered":"Mumbai: Tata Power launches Mobile-GIS assisted system for restoration and care for its customers"},"content":{"rendered":"<p>MUMBAI: Tata Power on Tuesday deployed a unique feature called \u2018Mobile-GIS assisted system for Restoration and Care\u2019 (maRC) for its Mumbai customers. <\/p>\n<p>It is a digitally automated and cost-effective system for complete &#8220;customer trouble call management&#8221; including quality and effective tracking related to a power cut or outage complaints. <\/p>\n<p>Officials said the system sends a message to the customer on their mobile number upon registration of technical complaint with a link that provides the ETA (Expected Time of Arrival) of the technician assigned to attend to the fault. The application also enables easy tracking of the technician\u2019s location in real-time on a map.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MUMBAI: Tata Power on Tuesday deployed a unique feature called \u2018Mobile-GIS assisted system for Restoration and Care\u2019 (maRC) for its Mumbai customers. It is a digitally automated and cost-effective system for complete &#8220;customer trouble call management&#8221; including quality and effective tracking related to a power cut or outage complaints. Officials said the system sends a message to the customer on their mobile number upon registration of technical complaint with a link that provides the ETA (Expected Time of Arrival) of the technician assigned to attend to the fault. The application also enables easy tracking of the technician\u2019s location in real-time [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[130,246,137],"tags":[],"class_list":["post-436402","post","type-post","status-publish","format-standard","hentry","category-newspapers","category-power-the-times-of-india","category-the-times-of-india"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/436402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=436402"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/436402\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=436402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=436402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=436402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}