{"id":431582,"date":"2021-08-23T12:42:59","date_gmt":"2021-08-23T07:12:59","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=431582"},"modified":"2021-08-23T12:42:59","modified_gmt":"2021-08-23T07:12:59","slug":"bpcls-ai-enabled-chatbot-urja-enhances-digital-experience-of-customers","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/bpcls-ai-enabled-chatbot-urja-enhances-digital-experience-of-customers\/","title":{"rendered":"BPCL&#8217;s AI enabled chatbot &#8216;URJA&#8217; enhances digital experience of customers"},"content":{"rendered":"<p>Bharat Petroleum Corporation Ltd (BPCL NSE -0.83 %) has developed an AI-enabled chatbot, Urja &#8211; the first in the country&#8217;s oil and gas industry &#8211; to provide its customers an interface for a seamless self-service experience and faster resolution of queries\/issues.<\/p>\n<p>The chatbot is &#8220;an intelligent virtual assistant with AI\/NLP (Natural Language Processing) capabilities and trained on more than 600 use cases,&#8221; the company said in a statement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bharat Petroleum Corporation Ltd (BPCL NSE -0.83 %) has developed an AI-enabled chatbot, Urja &#8211; the first in the country&#8217;s oil and gas industry &#8211; to provide its customers an interface for a seamless self-service experience and faster resolution of queries\/issues. The chatbot is &#8220;an intelligent virtual assistant with AI\/NLP (Natural Language Processing) capabilities and trained on more than 600 use cases,&#8221; the company said in a statement.<\/p>\n","protected":false},"author":39,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[130,191,136],"tags":[],"class_list":["post-431582","post","type-post","status-publish","format-standard","hentry","category-newspapers","category-oil-gas-the-economic-times","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/431582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=431582"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/431582\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=431582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=431582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=431582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}