{"id":381374,"date":"2020-10-31T08:51:24","date_gmt":"2020-10-31T03:21:24","guid":{"rendered":"https:\/\/infralive.com\/web\/?p=381374"},"modified":"2020-10-31T09:31:23","modified_gmt":"2020-10-31T04:01:23","slug":"tech-giant-ibm-indian-oil-corporation-collaborate-for-digital-services-2","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/tech-giant-ibm-indian-oil-corporation-collaborate-for-digital-services-2\/","title":{"rendered":"Tech giant IBM, Indian Oil Corporation collaborate for digital services"},"content":{"rendered":"<p>Tech giant IBM on Thursday said it has collaborated with Indian Oil Corporation Ltd (IOCL) to transform the latter&#8217;s customer experience using digital tools.<\/p>\n<p>Around 12,400 IOCL distributors covering about 130 million consumers can now use the IndianOil One mobile app and portal, developed by IBM Services, a statement said.<\/p>\n<p>The IndianOil One mobile app and portal are part of Indian Oil&#8217;s Project ePIC, an integrated platform for Customer Relationship Management (CRM) and Distribution Management System (DMS).<\/p>\n<p>This platform ensures real-time updates to inventory, orders, and invoices, thereby reducing the time to order fulfillment. <\/p>\n<p>Indian Oil can respond more quickly to customer service requests, including grievances using the platform. The platform also presents a unified customer experience across various access devices such as mobile phones, tablets, and desktops, the statement said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tech giant IBM on Thursday said it has collaborated with Indian Oil Corporation Ltd (IOCL) to transform the latter&#8217;s customer experience using digital tools. Around 12,400 IOCL distributors covering about 130 million consumers can now use the IndianOil One mobile app and portal, developed by IBM Services, a statement said. The IndianOil One mobile app and portal are part of Indian Oil&#8217;s Project ePIC, an integrated platform for Customer Relationship Management (CRM) and Distribution Management System (DMS). This platform ensures real-time updates to inventory, orders, and invoices, thereby reducing the time to order fulfillment. Indian Oil can respond more quickly [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[135,130,169],"tags":[],"class_list":["post-381374","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-newspapers","category-oil-gas-business-standard-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/381374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=381374"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/381374\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=381374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=381374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=381374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}