BENGALURU: With all national flights grounded till April 14, what are cancellation options open to those who have booked tickets? But it appears that airlines are going all out to retain passengers rather than give them the option of cancelling tickets free of charge even during COVID- 19 crisis. Most airlines give customers a one-year window to rebook tickets but offer no cancellations.<\/p>\n
Airlines on Friday and Saturday were flooded with calls from angry customers demanding full refund for their cancelled tickets. Many complained that the response of airlines was poor. IndiGo created a \u201cCredit Shell\u201d for all existing and new bookings until April 30. The amount of the booked ticket will be deposited in the Shell and details will be shared with passengers in 5-7 days. \u201cThis is valid for one year and one can use it to make another booking for the same passenger,\u201d Indi- Go said. For cancellations processed by travel agents or online booking platforms, one needs to contact the travel agent to make a new booking. A customer, Aditi, said, \u201cMy flight from Nagpur to Delhi on March 28 is cancelled. Can you process my refund pls? I stay in UK and was in India for a holiday.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
BENGALURU: With all national flights grounded till April 14, what are cancellation options open to those who have booked tickets? But it appears that airlines are going all out to retain passengers rather than give them the option of cancelling tickets free of charge even during COVID- 19 crisis. Most airlines give customers a one-year window to rebook tickets but offer no cancellations. Airlines on Friday and Saturday were flooded with calls from angry customers demanding full refund for their cancelled tickets. Many complained that the response of airlines was poor. IndiGo created a \u201cCredit Shell\u201d for all existing and […]<\/p>\n","protected":false},"author":39,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[208,130,143],"tags":[],"class_list":["post-344215","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-new-indian-express","category-newspapers","category-the-new-indian-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/344215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=344215"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/344215\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=344215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=344215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=344215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}