{"id":300687,"date":"2019-11-13T12:53:47","date_gmt":"2019-11-13T07:23:47","guid":{"rendered":"http:\/\/infralive.com\/web\/?p=300687"},"modified":"2019-11-13T12:53:47","modified_gmt":"2019-11-13T07:23:47","slug":"dgca-to-monitor-passenger-complaints-ensure-timely-redress","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/dgca-to-monitor-passenger-complaints-ensure-timely-redress\/","title":{"rendered":"DGCA to monitor passenger complaints, ensure timely redress"},"content":{"rendered":"<p>New Delhi: India\u2019s aviation regulator plans to monitor all passenger related complaints to ensure they are redressed efficiently and in a time-bound manner.<\/p>\n<p>A senior official at the the Directorate GeneralNSE 0.70 % of Civil Aviation (DGCA) told ET the move is aimed to empower the passengers at a time when air passenger ridership numbers are rising with many first-time fliers and carriers are adding new flights and routes to cater to the growing demand.<\/p>\n<p>\u201cWe have a wing in the DGCA that monitors fares and it will now be tasked to check the closure of compla-ints filed with us or even on AirSewa, which is (the civil aviation) ministry\u2019s portal to resolve consumer complaints,\u201d the official said requesting anonymity.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi: India\u2019s aviation regulator plans to monitor all passenger related complaints to ensure they are redressed efficiently and in a time-bound manner. A senior official at the the Directorate GeneralNSE 0.70 % of Civil Aviation (DGCA) told ET the move is aimed to empower the passengers at a time when air passenger ridership numbers are rising with many first-time fliers and carriers are adding new flights and routes to cater to the growing demand. \u201cWe have a wing in the DGCA that monitors fares and it will now be tasked to check the closure of compla-ints filed with us [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[192,130,136],"tags":[],"class_list":["post-300687","post","type-post","status-publish","format-standard","hentry","category-civil-aviation-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/300687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=300687"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/300687\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=300687"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=300687"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=300687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}