{"id":264837,"date":"2019-03-18T05:01:38","date_gmt":"2019-03-18T05:01:38","guid":{"rendered":"http:\/\/infralive.com\/web\/?p=264837"},"modified":"2019-03-18T05:01:38","modified_gmt":"2019-03-18T05:01:38","slug":"in-india-most-complaints-by-flyers-are-about-harassment-by-airline-staff","status":"publish","type":"post","link":"https:\/\/infralive.com\/web\/in-india-most-complaints-by-flyers-are-about-harassment-by-airline-staff\/","title":{"rendered":"In India, most complaints by flyers are about harassment by airline staff"},"content":{"rendered":"<p>Most complaints filed by air passengers in the Civil Aviation Ministry&#8217;s grievance redressal system relates to behaviour of airline staff and harassment of flyers, according to an official document. <\/p>\n<p>&#8216;Loss of baggage&#8217; category in Centralized Public Grievance Redress and Monitoring system (CPGRAM) has received second highest number of complaints from air passengers, showed a Ministry document accessed by PTI. <\/p>\n<p>The document shows that while 3,524 complaints were received in CPGRAM in the category of &#8216;harassment of passengers\/ staff crew behaviour&#8217;, the number of complaints that were received in the category of &#8216;loss of baggage&#8217; was 1,822. <\/p>\n<p>The category of &#8216;ticketing\/fare\/refund&#8217; received third highest number of complaints. It recorded 1,011 grievances as yet.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most complaints filed by air passengers in the Civil Aviation Ministry&#8217;s grievance redressal system relates to behaviour of airline staff and harassment of flyers, according to an official document. &#8216;Loss of baggage&#8217; category in Centralized Public Grievance Redress and Monitoring system (CPGRAM) has received second highest number of complaints from air passengers, showed a Ministry document accessed by PTI. The document shows that while 3,524 complaints were received in CPGRAM in the category of &#8216;harassment of passengers\/ staff crew behaviour&#8217;, the number of complaints that were received in the category of &#8216;loss of baggage&#8217; was 1,822. The category of &#8216;ticketing\/fare\/refund&#8217; [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[135,167,130],"tags":[],"class_list":["post-264837","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-civil-aviation-business-standard-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/264837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/comments?post=264837"}],"version-history":[{"count":0,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/posts\/264837\/revisions"}],"wp:attachment":[{"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/media?parent=264837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/categories?post=264837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infralive.com\/web\/wp-json\/wp\/v2\/tags?post=264837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}