In a first-of-its-kind move, the Union power ministry on Wednesday announced it had drafted rules providing for the Rights of Electricity Consumers to simplify the procedure for electricity connection. Just two documents would be required for an electricity connection with load of up to 10 kw. Recognising that consumers were the most important stakeholders, the ministry invited suggestions and recommendations from the public on the draft by September 30.
The ministry said in a statement: “Electricity consumers are the most important stakeholders in the power sector. The sector exists because of them. Having provided access to electricity to all citizens, it is now important to focus on consumer satisfaction. For this, it is imperative to identify the key services, prescribe minimum service levels and standards with respect to these services and recognise them as rights of consumers.”
