Air India is in the final stages of its $200 million tech overhaul that it hopes will lead to better passenger management during flight disruptions and smarter fleet management in the current times of frequent supply chain breakdowns, its chief digital and technology officer said in a recent interview.
“We expect to have caught up with global leaders like United (Airlines) and Singapore (Airlin-es) by April this year and then build on it from there. Our primary focus will be to provide hassle-free booking, real-time updates, multilingual support, and optimized accessibility for people with disabilities,” Satya Ramaswamy told ET about the airline’s website that handles a million visits every month.
