Delays and confusion blighted the weekend for thousands of Air India passengers as more than 150 flights of the airline, out of its main hubs of Delhi and Mumbai, were disrupted because of a six-hour breakdown in its server.
The information technology (IT) outage occurred when air travel solution company SITA was carrying out scheduled maintenance of the server. SITA, the Atlanta-based firm, handles Air India’s departure control, check-in and automated boarding control, and baggage handling systems. The glitch forced Air India to cancel around 10 flights and caused a delay of around two hours for 155 flights, including those of its subsidiary airlines Air India Express and Alliance Air. Several of these flights were scheduled to fly on international routes.
