BENGALURU : More than a year after Bangalore Electricity Supply Company launched its Bescom Mithra app, it has seen only 1 lakh downloads on the Android play store. The app was launched to help consumers track complaints, pay bills, get information about scheduled power outages, and switch between different accounts such as multiple homes, offices, etc. However, the app has still not caught on among city folk. A few users say there are technical issues that make it difficult to use.
Pankaj Malhotra, a resident of Defence Colony who uses the app for his home and office accounts, said, “My complaints do not get registered. After I type in all the details, the app says it has failed to register the complaint. I have tried updating and reinstalling it too. These issues have been occurring for the last month.” He finds that the 1912 helpline is a more efficient way than the app.
