Civil Aviation Minister Suresh Prabhu today released the passenger charter which specifies rights of air travellers.
It states that if a domestic flight is expected to be delayed by over six hours, then the airline would offer an option of “alternate flight” to the passenger within that time, or it will refund the full amount.
It also said that if a passenger is informed of flight cancellation less than two weeks before departure, the airline must offer an alternate flight to passenger or refund the ticket completely.
