A family from south Kashmir said that Indigo airline refused to let them board the plane at Delhi Airport on 24 February, citing ‘confusion’ about names on the tickets and identity documents.
Mehwish, who was traveling along with other family members, said her ticket had her first name and family surname while other Aadhaar card had her father’s name as the surname.
“We pleaded that we have traveled earlier also on the same documents but the airline staff was so aggressive and they misbehaved with us,” she said.
She said not only did the airline not refund the tickets but called in security personnel to evict them.
“Like we were terrorists,” she said.
