Passengers are facing delays in receiving refunds for cancelled flights and are forced to shell out 25-30 per cent more for alternate flights, following the grounding of Jet planes.
Jet is operating around 40 flights with seven aircraft for the last few days due a cash crunch. It has cancelled all its international services till Thursday and future operations look uncertain as lenders have not released emergency funds.
The sudden massive cancellations have put travel agents and customers in jeopardy. Agents have approached International Air Transport Association or IATA for protection of their commission and refunds while passengers are asking agents to cancel Jet tickets for later dates, given the uncertainty of operations.