At least 67% of the distress calls flyers made to police from Delhi’s Indira Gandhi International Airport related to matters concerning the airlines and issues related to tickets, delays, boarding or timings of the flights. A total of 72% of the police control room calls flyers made last year required no police intervention, officials say.
Policemen at the airport are undergoing a special training to deal with non-policing issues.
According to police data, in 2018, the airport’s police control room received around 6,500 calls from passengers. Officials said police action could be initiated in only 26% calls.