NEW DELHI: The country’s apex consumer commission has ordered Air India to pay Rs 5 lakh compensation to two passengers for changing their pre-booked seats during check-in and failure to provide a wheel-chair, which were confirmed in their electronic tickets.
“We hold Air India deficient in service in pre-allotting the seats and then changing the same without anyexplanation, both in the domestic as well as in the international sector and thereby causing inconvenience to the complainants,” a bench comprising NCDRC president Justice R K Agrawal and member M Shreesha said.
It also rejected the airline’s claim that the wheelchair could not be provided to one passenger for transit at IGI airport due to paucity of such chairs. The NCDRC said the commission found that the ticket showed confirmation of a wheel-chair and since the ticket was booked two months in advance , the airline should have issued instructions to the ground staff for providing the same.
